Poor customer service

I am very much disappointed with the customer service I received from PEP clothing in Middelburg ‪0373-004‬. I went there to send a paxi parcel and they didn't want to assist me since my bag was torn a bit on the inner part but it was closing nicely without any problems nor faults. (I know it wasn't a damage because I once worked at PEP and I know which bags they do not take at ram). So, afterwards the cashier that was assisting me by the name of Dineo Levin sent me to another lady by the name of Deliwe saying she won't assist me and Deliwe also was taking her time with another person then sent me to another one saying she's a 3IC.

I then requested for the manager since I didn't like the way they were treating me and I had to wait for more than 10mins for the manager. Once the manager came I explained everything to her but she just laughed and told me that she is going to write an email to my area manager as I was working at PEP home and I felt disregarded and disrespected. I went as far as telling the manager to deal with her staff and that they have to come and apologize, instead the manager just laughed, walked off and left me waiting while people were laughing and watching. I am very much disappointed in the service I've got and I demand an apology from all the staff that did that!!! I am done with PEP!!! . After expressing my frustrations Dineo Levin told me to go ahead and call the head office but she won't assist me. I felt very much disappointed and hurt because the people that were supposed to assist me were tossing ke around like an instrument. I even shed a tear in front of people as I had become a laughing stock. I am very much ****ed because I know the pep motto and just how they put customer service first. I demand an apology from all the staff. I don't think I'll ever go back and support PEP because of the service I got and I'm taking this to hello Peter as well!

This happened today at 11:42am. My contacts are ‪***‬.