Poor Customer Service

I went to the Pep Store on Sunday in October 2015, afternoon desperate to get a replacement phone to be met with a bad attitude from one the petite ladies. I was told I could not buy a phone without my proof of residence and ID copy. I told her that I had done so two weeks ago and what she was telling always not applicable as I have previously had given those documents. She simply ignored me and went off from the counter. A coloured lady who was seated at the next counter intervened and explained to m that it was compulsory to bring those documents as the store and myself would get into trouble as network providers needed to register all users by law. I was haappy with the professional manner in which she rep****. That other lady needs customer service training and people managment skills she is not yet ready to deal with front line custmers. I have been a custoemr at the Pep in the Grove for a long time and I was shocked by her rude behaviour.