Poor customer service

I have entered your pep home store yesterday about 15:00pm. Firstly no assistants on the floor when you looking for some help. I have made a purchase and then would have like to lay-bye a few items. I mentioned this twice to the cashier and after ringing thee items up she asked Rene the elderly cashier to void the items because for some apparent reason it was not rung up as a lay-bye. Then Rene got the nerve to pull me through her teeth, what person who loves the work or has customer service etiquette does that? She then only add to that and tells the other cashier we don't take lay-byes for glassware. I am standing there but nothing gets communicates. I for one reason have never received such bad attitude. I am disgusted by the service. I hope this will be addressed.