Poor Customer Service

My mum and I visited Pep at the Phoenix Plaza on 21st July 2022.Searching for takkies for my dad.We couldn't find anything we were looking for and decided to leave.Whilst walking out we were approached by a staff member by the name of Design who screamed at us saying we should pick up all the shoes we dropped .I rep**** we didn't and prove it to which he rep**** yourl did so yourl should pick it up.I then said we didn't but even if we did it's your job..He said it's not and you don't know what my job is still screaming..We then asked for the manager who is Ashika,she was apologetic for the incident but couldn't help with contact number for head office or her area manager that's weird.

My mum is over 65 years old and is an ex Pep employer and I have worked at Ackermans for many years.Iam absolutely disgusted that Pepkor employers are this calibre of people.Back in our days customer service was of high importance.

I want a written apology as well as proof of disciplinary action that will be taken against the employer