Poor Customer service

During Easter Holidays I went to PEP clothing in New Town Junction I wanted to redeem my Cash Send voucher that I had done on from my phone because I didn't have my card on me.

Palesa the (Cashier) Immediately told me that Capitect is offline and then I asked for Her Name and Surname because I knew she was was lying about Capitec being offline.

Actually Capitec ATMs in the mall where online and working fine hence I choose to go to PEP and redeem my voucher, As I walked out the other Cashier that was working next to Palesa called me and asked me How much do I need to redeem I told her R300 she asked me to wait a for a while as she was busy assisting another customer

While Palesa was Waiting for Her manager to bring the phone from the back office as she was assisting a customer to purchase a phone.

I feel that she didn't want to assist me and she didn't even care you could tell by the look on her face. I feel the customer that was purchasing the cell phone was more important than me.

What made me angry was that I was on my way to work and I had to wait for another cashier to assist while Palesa was just being too nasty. However I was still not assisted Even by the second cashier even if after telling her that I just send myself cash from my App to myself. She requested my ID and I didnt haveit with me that Day.it's unfortunate that I couldn't get the Name of the second Cashier.

I am giving your 1 start reason being that I was not happy with customer service I received.