Poor customer service

Here's a review based on your experience:

*1/5 stars*

I'm extremely disappointed with the service at PEP Khayelitsha Mall. The queues are always ridiculously long, and it's chaotic that they don't separate customers with different needs. I've waited in line for DSTV payments alongside people with huge shopping lists - it's frustrating and inefficient.

To make matters worse, they often announce that the system is offline after people have wasted time queuing. When you need assistance, it's like finding a needle in a haystack to find a sales representative.

Their parcel counter policy is also problematic. If you're pushing a baby stroller, you're forced to leave your baby bag at the parcel counter, only to wait for almost 20 minutes. The security guards are also rude, and it's baffling that they still search you at the door even after you've kept your belongings at the parcel counter.

The lack of cameras and alarms to prevent theft is concerning. It's clear that PEP Khayelitsha Mall needs to revamp their customer service and operational systems. *Poor customer service