POOR CUSTOMER SERVICE

This complaint is two fold, firstly it about the store manager I think her name is Nelisiwe, she's also a COVID-19 Compliance Officer at the store. I went to collect my parcel this morning and the store was temporarily closed because they had staff training. The store was re-opened for trading at 10h30. I was waiting in the queue to be attended to, when I get to the front the lady told me to wait on the side someone is going to assist me. I waited then, I thought that person is out somewhere only to find it the manager herself and she's been busy doing something that could have waited and assisted me instead because she was packing clothes for good 20 minutes. She didn't even bother to tell me that she's busy. She gave the look after she was told that the customer is waiting for her. When she finally attending me, I could see her fiddling with the cellphone. Later she then told me that they don't have network. An inconvenience and time wasted without an explanation. I am asking myself, what training they were busy doing when the customer service is soooooo pooooooor coming from the head of staff who happens to be a COVD-19 Compliance Office and I don't think she's even aware of her responsibilities because they customers in front of were not adhering to the COVID-19 regulations, an important rule of social distancing on the queue. Please sort out your store manager. She doesn't know here responsibilities.