Poor Customer Experience - Khayelitsha Site C PEPCELL

Hi there

I have been at Pepcell SiteC Khayelitsha couple of times to pay my bills i.e dstv and do money transfer and their systems are constantly offline.

I have reported this case before on 23rd of June to customer care but no feedback nor phone call nor service improve at the store.

Store staff refer all customers to the pep clothing store everyday, I so wish that the company could send mistry shoppers and see what I am talking about. It seems an important customer at the store is a customer buying a handset. My question is why broadcast that one can do bill payments and money transfers at the store if the store does not want to service those customers? Why do you bring these stores to the townships and we must still go to towns to get efficient service? Do area managers visit these stores, do they even check transactions monthly reports and see if there are transactions and follow up? We get refered to the clothing store and we must stand in another queue.