Poor customer care

Mmy daughter was gifted a phone, they gave her a slip. She doesn't want that phone. It's from pep Bloemfontein. We are in Johannesburg. They say that we cannot take the phone back for an exchange at any pep here in Johannesburg. It has to be taken back in Bloemfontein. Now that's not the problem, the problem is that we have a 7day period to take the phone back. We are already on day 4. It won't arrive in Bloemfontein on time. My frustration is that they do not refund, and they can only exchange in 7days and only the store that you took the phone from. How inconveniencing that is. I called the customer care line and received a very rude response without any help and was told to write an email to the area manager. By the time she response the 7 days would be over. 😔😔😔😔 We are stuck with a phone that we don't want.