Poor car customer service

<p>I went to the Pep stores in Reservoir hills on the 26 May 2016 with my wife to take out a layby put in Feb 2016. Only to be told that the item was put back into stock. My wife and I called the manager ( Reena) to ask why and she told that we only paid 1 installment, so the lay by was cancelled, so my wife ask her why was the expiring dated June 2016. The manager told us that this was there policy and if I have problem I must talk to Pep head office. So my wife told her that she always takes items on lay by from your Workshop branch and even after missing installments , they still keep the customers items and we have taken so many items out of layby this way. We told the manager that this was the first time we heard of this. My wife asked the manager why certain Pep stores follow different policys .The manager started having an attitude towards us, with and angry voice, and told us that they are here to make money and that's their policy, and they do this to all customers, and she went on. Not trying to to understand the customers point of view, and she had this attitude in front of the other customers at the tillpoint, all the customers around us stopped to listen .(are we the customers not allowed to question the Manager in the store or is that also another policy of Pep. ) I live in Reservoir hills and my family shop in your stores all the time , be it Reservoir hills or other branches, we don't accept this kind of behavior from especially Store managers. They are trained to handle customers and not behave as if it is their house. All she could have done was asked one of the saleman to check the floor for the item and I could have paid for it, No Management or people s****s. And the sad part is that the manager knows us as were shop in that store all the time. Pep must not forget that we the customers makes Pep what it is today and we the customers should be treated with respect. My family and myself left the store very disappointed and humiliated in the way we were spoken to and will think twice about buying from Pep again.</p>