POOR AND DISGUSTING

Poor and disgusting service I am writing to formally complain about the unacceptable and unprofessional customer service I received at the PEP Athlone branch when purchasing a cellphone. The consultant who assisted me, Britney, was extremely rude and dismissive throughout the interaction. She failed to explain any of the terms and conditions of the Foneyam contract, did not provide any information regarding the warranty, and made no effort to ensure I understood what I was signing up for. This is a serious concern, especially when customers are entering into contractual agreements. Her attitude was completely unprofessional — she showed no interest in assisting me and at one point simply placed the phone on the counter without any explanation or courtesy. This level of service is disgusting and reflects very poorly on both PEP Stores and Foneyam as brands. What is even more disappointing is that this is not the first time I have raised a complaint regarding this particular store. Despite previous complaints, the level of service has clearly not improved. I expect this matter to be taken seriously and investigated. I would appreciate feedback on what steps will be taken to address the behaviour of staff at this branch and to prevent other customers from experiencing the same treatment.

REPOSTING NO RESPONSE STILL TO DATE