Policy lapsed without notification

RE: Funeral policy - policy no: *** & ***, I called your customer service on the 14th Jan 2016 to check if they have received payment that i did on the 8th Jan as i didn't receive sms that they normally send after each payment made. I was told the policy has lapsed due to non payment for 2 months, I have been paying this policy since 2012 and I have never been informed or receive message regarding payments that was due or that the policy will lapsed if payment is not receive for 2 months. I called again yesterday to ask about the payment i have made on the 8th of Jan cause by then the policy has lapsed already. Today i received an sms that says thank you for paying your policy i am confused as to what is happening.<br> <br> Can somebody from policy department call me regarding this matter cause i feel i've been treated unfair.