Please THINK Carefully before Allowing Staff to Pressure you into a PEPS ACCOUNT

My elderly mum was cornered with some extremely aggressive marketing at the Gateway Home PEP to open an account, so much so she was overwhelmed. When she refused an account the sales agent said she is the exact type of customer they were told to target as the ones who want the account are not good. Mum is 73. She was badgered until she gave her cell phone number and ID and submitted to the account without any contract to see the terms and conditions. She bought a pair of shoes for R80 and that was it and paid her first instalment of R40. The next month the account as R90 and then within a few days R120. Nobody at PEP can provide a statement of account for these hidden charges. This is unacceptable, and will be reported to the Consumer Protection Ombud. Kindly resolve this matter