Phone repairs

<p>On the 22 March 2017 i took my Ingram Itel cellular phone in for repairs as it was constantly freezing and resetting all my settings. I was told that the repairs would be completed in 6 weeks time, 8 week later i went back into the shop since i had not been contacted. Since my initial visit i have since visited that store 4 times with no progress, they then said they would give me a new phone as soon as they have stock, this was more than 4 weeks ago.</p> <p>I'm getting really impatient now as this is a total inconvenience on my part, can someone from PEP please take accountability for this issue and have is resolved ASAP.</p> <p> </p> <p>Kind Regards,</p> <p>Thembi</p>