****** phone inside the shop

I went to PEP Lotus Gardens on the 27th of September 2023 around pass 12 during the day. when I was at the counter about to pay I realize that I forgot to take other things that I was looking for, i request the shop assistance to assist me, during that time my phone was on the counter, by the time i finish shopping , i realize that i don't have my phone with me , i tried to call it using my colleagues phone, it was on voice mail. i plea with the shop supervisor to show me the footage, she told me that it is only head office that have access to it. sent email to PEP customer service, i was told that Area manager will handle my matter, after 2 months, i got a whatsaap message that said im requested to send an Emei number of my phone and the make and model, which i did.

the following week i got the call, telling me that i have to come to the same PEP to collect my phone, i took police with me, when i get there my phone was on courier siled grey bag, and they told me that it it only Area manager who have answers about it since she is the one who sent people to drop it there. this means my phone was ****** inside the shop and by the shop assistance.

i manage to get hold of the Area manager, she refuse to tell me where she got my phone, whoever took the phone, her intention was to ***** hence it was switched off immediately, now my concern is PEP is promoting such incident because they refuse to tell me the culprit who did it, the only respond i got was we are still busy with internal investigation .

up to so far they didn't bother calling me again, no one communicate with me, the phone that they recover is formatted, i suffered financial because i was forced to buy a new phone with my savings. i want PEP to be accountable of what happened and also give me the name of the person who stole my phone.