PEP/PEP Staff *****ing my MONEY

PEP/PEP Store staff - on the 24/12/2017, I went to PEP store at Tzaneen Crossing Mall to transfer money at 12:50pm, the cashier that assisted me her name : Angie. I sent my wife to go withdraw the money at 26/12/2017 @ 11:00am at Maake Plaza Absa ATM and she got an error saying transaction not allowed 55. I went to PEP to log a complain about my experience at the ATM, they told me go to ABSA bank branch to query about this error. I went to ABSA bank branch in Tzaneen, they told me to go back to PEP store at Tzaneen Crossing Mall. When I got to PEP store at Tzaneen Crossing Mall they gave PEP customer care number ********** 765. I called the customer care line they told me that the money withdrawn at Tzaneen ABSA ATM no specified to me over phone. I was again told to go back the nearest ABSA Bank branch to consult again. I got the very same respond telling me to go back to PEP.