PEPCELL constantly receiving poor service.. I done

<p>I don’t how other people think, all I ask that when PEP is appointing ppl they must make sure they get right people for the shop. I returned my faulty phone to PEP, they took the phone together with my receipt. And now I am supposed to get a replacement phone cause they can’t fix the my phone. Now we cant agree on the price, I paid R1000 and they say the phone cost R750 per their system, I said ok, I mean I gave my slip what does it say and they told me I don’t have my receipt cause they send the phone with receipt and they don’t have a copy. It’s been 3 weeks now I still don’t have my phone cause I apparently I must call whoever they send my phone to and ask them from my slip.... WHAT BULL*****ST. Does it even make sense, I must use my own airtime call people I don’t know and ask them if they perhaps have my slip, a slip that I gave to PEP….. Seriously confused.. never get a device from PEP.</p>