Pepcell And Pep Gateway ladies unhelpful and rude

Hi on the 19th of September 2025, I had an emergency and could not draw money at an ATM so I went to withdraw a Cashsend from Absa at Pep Cell Gateway. When I got there I found two ladies talking ( Thando and Ayanda) as there was no one else in the store. I politely greeted them and waited for them to finish their conversation. I greeted and asked if they could assist me with a Cashsend withdrawal from Absa. Thando asked me how much I wanted and I advised her, I needed to take out R230. She asked me if I had R20 to which I advised her, I did not as I did not have any other cash on me and I needed to withdraw the cash.

Thando said she could not help me as she did not have change in her till. I asked her since this was an emergency and I needed the money could she not withdraw half of it and leave the rest, e.g take out R200 and leave the R30. She said no she couldn’t help. I asked if Amanda could not go to the other Pep store and ask for change and she said no curtly. I also asked if the other till had change and Amanda said no. It looked as if it was her till.

Please advise if Pep no longer does Cashsend withdrawals from Absa anymore as your staff seem reluctant to assist people requesting them.

After the lack of help at the Pepcell store; I went to your main store and asked to withdraw it there. I was then assisted by someone by the name of Nelly who cut me off and told me she could not assist me as I did not have my ID with me. So which one is it, because the Pepcell ladies, Amanda and Thando did not request for an ID. But Nelly did. I asked Nelly if I could not show her a copy of my ID and she said no because she needed to scan it.

I am so disappointed in the rude service and lack of assistance at your stores.