Pepcell and paxi ******* Beware!

I purchased a phone for R699 and paxi delivered a blocked phone with receipt R599. I've called, emailed, send messages for them to call me and logged in a complaint with support yet still no feedback. It's like their support is non existant unless you have airtime to throw away by waiting in ques only for them to hang up on you after mins of relaying your story. Very frustrating and and fishy this pep cell is. Just imagine for those uneducated people purchasing a phone who doesn't understand network locked and all these banking app info. Pepcell must be robbing thousands of people like me and getting away with it. What was to be a happy experience for me has turned into a stressful time. I am both disappointed and disgusted by how I am being treated as a customer. This will be my first and last purchase via pep cell.