Pep Wolseley disgusting customer service!

The only way. A person can share a review is to give a star. The star isn't even warrented. We bought our son a Redmi A3 at Pep Ceres and the sales lady and manager Edwina was so helpful and friendly, she made it such a pleasure. My son tried to return the phone to Wolseley as he is having issues with it, it doesn't download etc and Jenny the manager at Pep Wolseley told him he needs to go to Ceres. How does that work? Pep is a franchise and they are supposed to accept returns from each other's stores. Jenny knows we don't have a car so now it's extra taxi fare again to return an item to ceres which Wolseley is to lazy to accept? I personally have never experienced this before. I have before bought things at one pep and returned it to another. This is not the first time I though I have experienced bad service at this pep since Jenny became the manager. So maybe the problem is the staff and not the policy?