PEP: What is happening to the customer service

I just had an awful experience at PEP Vredendal, 26 Voortrekker Road.

Taking out a lay buy is one of the things at PEP that I like because you can budget while having the items stored for your convenience and ensuring that you don't miss out on specific items.

During the lay buy process I was able to exchange garments which was a plus as the cashier was very helpful. At the end the cashier accidentally made a mistake and deducted the deposit cash instead of the card. I could see that this mistake really affected the cashier and she did not do it on purpose. (Just a bad day which we all have once in a while). I also make mistakes and did not mind the mistake as it is a learning curve.

What was upsetting is how the supervisor (I think her name was Jacoba I am not sure) handled the situation. First how she treated the cashier and second how she treated me as the customer. I tried several times to explain to her that I really need to get back to work as it was already 13:50 and I cannot be late for work. She just continued to tell me that I had to stay while they fix the problem. I do understand that, but I even offered to go back to the shop and fix the problem after 17:00. (The shop closes at 17:30) She refused and tried to force me verbally to stay till the refund was done to sign the refund. I had to leave and left to go back to work and be there on time.

I find this to be the worst experience I ever had at PEP. In the past the supervisors assisted and was friendly would find a way to assist me as the customer. This was really upsetting.