Pep violating consumer rights

Yesterday I bought cellphone at Pep store Mamelodo Denlyn mall which is a Mobicel J12. I never used the phone mor open it to use it . I realized the phone had a small memory and small battery life. As a result it will not satisfy my needs.

Today I went to same Pep store to return the same phone in its original condition with proof of purchase. The cashier rejected the return referring me to the policy on the slip which states that the phone can only be returned if if it's faulty.

I found this policy violating my right of cooling off as consumer where I will be able to make am infomermed decision about the product and if it doesn't satisfy my needs I have the right to return it within a stipulated time period of 5-7 working days. I have already escalated this matter to thier Complaint department with reference CSA00194N spoke to a consultant called Zintle around 11 this morning morning

I would like to request you to pls assist me with this the refund of my money and credit into my Ackerman account

You're assistance will be highly appreciated. Please contact on number below for further details