Pep verulam terrible customer service

The service I received from one of your verulam stores is literally pathetic,the store that's situated next to KFC.

So I walk into the store and then go straight to join the que , while in the que I see a lady that's standing aside with a tablet in her hand ,I then left the que to go speak to the lady , I approached the lady ,she tried to get me a pep card but unfortunately I didn't Qualify that's okay, so I speak to her about the reason that I came to the store which was to give my phoneyam phone in for repairs.

I explained to the lady that I was there the previous week also on Sunday speaking to a gentlemen who was the manager on shift I explained to him that I had sent an e-mail to phoneyam regarding the issue Ive been having with the phone (It's not charging at all ,it just stopped ) and I hadn't got a response in 2 weeks and that I had purchased the phone in tongaat ,so the manager apologised for that and said I could bring it there,they will send for repairs .

The lady that I spoke to assisted me well with trying to get me a card .She then went on to a cashier by the name of Nomfundo explaining to the cashier the very same thing that I had told her . So Nomfundo the cashier with a big mouth screamed and said (in zulu)I'm not taking the cellphone in ,he must go back to tongaat ,so I jumped in and told her listen I was here last week the manager said I could bring it and you guys would take it in for repairs.she then said oh the manager isnt here I can't help you and went inside a small office at the back.i then told the other lady can you see how they treat and speak to the customers👎👎👎👎I then left the store .