PEP STRIKES AGAIN

Unfortunately I cannot post anything positive today. Pep in Oudtshoorn, with their manager Ansie. In this time with all the problems with the virus etc, you would just like to go into Pep and make a simple swop of a R429 phone bought 3 days ago. Visiting my sister in Oudtshoorn. She bought a phone for her son's twins caregiver. They tried to load the phone but it kept on giving an error message. She in fact bought two. The one is fine, the other one as I said gave an error message. She is working today. Asked me to just swop it around. Easy enough right? Nope. From the moment I explained the problem, I was met with resistance and negativity. First she asked me, after she looked, what is the problem. I called my sister and she explained. Then the lady that helped me, not friendly at all, said what must they put down as the problem. At this point because of her attitude, I was also starting to get irritated. I said, obviously factory fault. How can they make their problem, my problem. I said we dont want the money back, we just want a straightforward swop. Well, it was not to be. Asked me to sign and me obviously not being my sister signed. Our surnames being different. She pointed that out to me, I said as I explained I am bringing it back for her. Then she asked the manager can they accept the phone with the box so opened and damaged. They opened the box when my sister bought it. Then they gave the money back and said if we want the same phone we have to give id's and proof of address again. At that point I raised my voice. This phone is for a lady that looks after my nephews 9 month old twins. She cannot have a phone that gives problems asking for an update every five minutes. I just took the money and left. On Saturday I was in the shop with my sister. This pep has 4 tills. We stood in the queue for more than 30 minutes as only two were open. The manageress Ansie was faffing about re stuff that has not been packed away instead of jumping in and getting the customers away quicker. And the attitude of the lady that helped me, not conducive to a friendly customer experience. I am disappointed to say the least. Now my sister is sans a phone. Not good guys!!