PEP stores treats everyone bad

<p>I do not believe in your statement that you are making.</p> <p> </p> <p>Because I went to your store in Centro Continental in Johannesburg and was just as badly treated I was not beaten up but the Manager made me feel like she does not care about my best interests at all.</p> <p> </p> <p>I bought this Decoder for R399 on Sunday 15 January 2017 I was not explained I would require a satellite dish in order to be able to use the decoder.</p> <p> </p> <p>I went back to that store the next Saturday 21 January 2017 to get a refund but unfortunately I lost the slip.</p> <p> </p> <p>The Manager was asked if I would be able to get a refund and she said no I asked to speak to her she walked over to me said no slip no refund I couldn’t even say anything or explain to her as she already turned her back to me and walked away she didn’t even give the time of day she didn’t care.</p> <p> </p> <p>I have spoken to your call centre twice already I have had not a call back from anyone from PEP and tried calling today no one is answering so with your statement you are making </p> <p> </p> <p>” PEP regrets the situation as it’s against the company values of treating all customers with dignity and respect, no matter the circumstances.”</p> <p> </p> <p>I was not respected nor treated with dignity I wish to take this as far as possible because there is no reason I am not allowed to be refunded please be so kind and direct me to someone that can assist please do as your statement says.</p>