PEP STORES THE WORSE RETAIL PROVIDER !!!!!!!!!!!!!!!!!!!!!!!

PEP STORES ARE ******* , I HAD MY USED MT FNB FOR R 821.00 ON THE 24 OCTOBER 2018 , AND THE CASHIER TOLD ME THAT THE DECLINED . I PAID CASH FOR MY PURCHASES AND THEN FOUND OUT THAT THE MONEY WENT OFF MY ACCOUNT . AFTER 13 DAYS THE MONEY IS STILL NOT REVERSED BACK INTO MY ACCOUNT .I HAVE INCURRED FUTHER BANK CHARGES AS I KEEP CHECKING MY ACCOUNT TO SEE IF THE MONEY IS IN . THE STORE IS NOT HELPING EITHER , THE AREA MANAGER CALLED ME ONCE AND NEVER BOTHERED TO FOLLOW UP .THIS IS NOT ACCEPTABLE .THAT MONEY WAS FOR MY GROCERIES FOR MY KIDS . I AM NOW GOING TO LODGE A FURTHER COMPLAINT WITH THE OMBUDSMAN TO ENSURE THAT I GET MY MONEY AND ALL THE INCREASED COSTS THAT I HAD TO ENDURE .THIS IS NOT ACCEPTABLE, IF THE CARD MACHINES ARE FAULTY THEY SHOULD DAMN FIX IT .MY R 821.00 IS MY MONEY , I WANT MY MONEY TODAY BY THE CLOSE OF BUSINESS , IF THE HAVE TO GIVE ME CASH THEN SO BE IT , I WILL BE GOING TO THE STORE THIS AFTERNOON DEMANDING MY MONEY !!!!!! I HAVE ADVISED ALL MY FRIENDS AND COLLEAGUES NOT TO PURCHASE FROM PEP COS THEY ARE ******* !!! THEY CANNOT RESOLVE A SIMPLE MATTER AND EVEN HAVE NO CUSTOMER SERVICE AT ALL . I WANT MY MONEY BACK TODAY , THEY HAVE THE DAMN PROOF !!!!!