Pep Stores — Paxi Service "Being Offline" - Bridge City, KwaMashu KZN PEPHome

It very dishearten to see such utter bad service from this branch, especially regarding a service which brings a lot of revenue to the franchise.

I first came to pick up a package (D***) on the 28th September 2020, and i was told that my ID was not scanning. After i had requested that we try my drivers license (which was denied), it eventually scanned when i refused to leave.

Today(around 16h00-16h15), I wanted to send send the parcel back to Midrand Pep, but to my surprise I was told that the Paxi system was offline, and stopped at the door by a black-african lady wearing black and white at the door.

When I questioned how come the purchase system is working but this particular system being down, i was turned away to try the KwaMashu Station branch (which i also tried and they confirmed it being working but the queue was too long, hence i came here).

It is very disturbing that we are being dis-serviced by the stores that we try to support, as it is in the township. It seems like they staff are doing us a favour for offering this service. Branches like Cornubia and Gateway seem to get it right when it comes to service.

Without being ***ist, this idea of trying an majority black-female store doesn't seem to be working, as the service levels, mostly in township-based stores, are pathetic, from my observation. Even when you purchase Flash/Airtime, they have this tendency of splitting the transaction into 2/3 vouchers, which is ********* - as I'm also in Sales Management and know of this.

I hereby request for Management to really have a look at this, as it will affect the bottom line of the store, and the ROI of the franchise owner(who i feel sorry for in this case).

Please can i also be contacted when it is "online" and provided will proper service when doing PAXI because this is rather becoming a daunting experience to go to this branch.

Lindo Mzobe ***