PEP STORES OVERCHARGING ME AND ALL OTHER PEP PEOPLE THINK ITS FINE

On the 9th of May 2018 at about just after 2.00. My package was submitted to PEP Newlands to be delivered on this new package service 1-3 days would be at a fee of R 99.99 for a small package. It was submitted paid for and my sister was given a token number T ********** 0165. It was our first time making use of this form of package delivery so she was told they are done and that was it. So on Friday I called the call centre to find out how far my package is because I paid for the 1-3 day delivery. I was told that they needed my sisters ID number and that only she can call and find out about the package not me and then the call centre agent Jennifer dropped the call. My sister went in to find out on Monday and the package was still there. They said they filled the thing in incorrectly and then they had to redo it. Then on Monday I called again and spoke to RYAN PINTO the manager who I told about the whole situation. His words was that he will investigate as to why my package is still there. And he will call me back. This never happened. I called yesterday and Chantell at the call centre( very helpful) took my number again and said that Ryan will give me a call back still this has not happened. I asked my sister to go in and rather cancel it but it seems it has now after 8 days arrived in Middelburg for collection. My thing is why did I pay the R99.00 delivery fee for 1-3 days if it has arrived after 8days? I want to be compensated for that amount of R99.00 I want to just pay the amount liable for 8 days. I feel that that is fare. So far no one could help me in this regard. This was a total ******* I was ******.