PEP STORES NIGHTMARE AT AUCKLAND PARK SHOP

On the 29th of December I walked into the PEP store in Auckland Park Melville to Pay for my mother's DSTV account using her ID number. The teller by the name Mapule Rotan rudely informed me that she will not make the payment for me with an ID number and needs a member number, I proceeded to ask her why and she gave me attitude more attitude and asked me to step aside so she can assist others. eventually she told me that the rule for PEP is that they will not do this with an ID number because some people especially those who work next door at the are problematic. they pay one thing and then turn and say they want to pay the other. when asked if this rule app**** to all PEP stores she refused to answer. I then asked to speak to the manager and I was given more rudeness, Mapule was practically telling me to go Jump, she refused to call the manager until her colleague asked if she want to make me irate.

eventually her Manager Patricia Mini came with even worse attitude, she basically told to go F myself, she will not help me and I should find the nearest whatever. her demeanor was one completely undesirable for a manager within a customer service environment.

I then called the PEP careline on ***and spoke to Mary Anne to complain about the encounter, she assured me that she wrote up my query and will have it escalated to the regional manager and I will get feedback in 24 hours, 24 hours later no response was received from anyone, I then called the number again with my own airtime on the 5th December 7 days later and asked for feedback, Mary Anne informed me that the regional head might be too busy hence I don't have feedback, when I told her it is unacceptable and I will be sharing this on social media and Hello peter. Mary Anne nicely told me to go ahead and write up.

So I ask Multichoice and PEP stores is this rule legit and if so can I have it in writing with a reason why from PEP south Africa ? Depending on your answer for the above, I want to know and see what disciplinary steps will taken again the employees mentioned.

I WILL NEVER USE PEP STORES FOR ANYTHING EVER AGAIN, MULTICHOICE TAKE NOTE, SOON YOU WILL ALSO LOSE USERS BECAUSE OF SUCH INCOMPETENCE.