Pep stores Metlife plaza Port Elizabeth

I made a purchase on the 15th January 2019. I cancelled my lay-by on the same day without proof of identity (which I had) and without a till slip! I then purchased the things cash. One of the dresses and a pair of shoes were too small, I tried to exchange it today but I was unsuccessful because I couldn't provide a till slip, I then asked if they can reprint because I have the eft slip with me that shows time and date,but the "supervisor" told me that this wasn't possible and that I should phone the call center . Customer service agent told me that I'll get a call from the regional manager tomorrow. I am very disappointed with PEPKOR because the customer service was bad! It was just after 10am so everyone should have been settled in! The staff should have been friendlier and better groomed... I also worked in retail and this kind of customer service meant a written warning. If this regional manager gets back to me I won't even bother going back there it's a waste of petrol and dreams of better service. I won't buy from a store where I can't be assisted... They can't do a re-print, they can't even smile... Why go there?