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Teresa O

1 reviews | Active since Oct 2016

14 Feb 2024, 14:42

PEP STORES CELL PHONE - SHOCKING AFTER SALES SERVICE

I bought a Mobicel Epic Pro cellphone from PEP Stores in November 23 and the phone never held it's charge from day one!! I took the phone back to them, they had it for 3 weeks before returning it to me and it still has exactly the same problem.

It will be 100% charged (when it charges to 100% because sometimes it will only charge to 4%, 8% and so on) in the morning and by 11am it will be down to 25% battery life if not less and yet they tell me they "fixed" it!!

The after sales service is shocking to say the least. Now I suppose I have to go without a phone for another 3 weeks AGAIN while I wait for them to do NOTHING!!

This is shocking service and I will never buy another cellphone from PEP Stores again nor will I recommend that anyone buys a phone there!!! So much for the "warranty".

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Replies (1)
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Teresa O's update20 Feb 2024, 14:25
Reviewer Update
JOH!!!! No response from PEP.... Just goes to show how they DO NOT value customer service!! Shocking..