SK
Smarties K

1 reviews | Active since Feb 2011

27 Mar 2018, 16:12

Pep Store of Terror!

On 18.03.2018, I went to Pep Stores: Southdale to buy some tissue oil. I had a parcel so I waited for a while at the parcel counter as all the staff members were bussy at the tills. After a while, I put my parcel in the kiosk & took a number. A staff member named Betty shouted from accross the store: "hey you, you dont do that! you're not allowed to do that!" I responded by saying that I had waited for a while & had not received any assistance. She then said: "it doesn't matter, you were supposed to call one of us". I then said that they were supposed to offer assistance without me having to ask for it. At this point I had taken the tissue oil and joined the queue. She continued to tell her colleague how "I had a bad attitude and if was disrespectful to my own mother then I shoudnt bring my nonsense here!" At this stage I was fedup and also told her the same. She then told me that I should wait for her outside so she can "show me". When I was almost at the front of the queue; she took my parcel out of the kiosk and threw it on the counter and said: "tshwara, tlisa number eo"" (meaning: "here, bring that number!" When it was my turn to pay, I was served by LEBUSENG: BETTY followed me to that till to further hurl insults at me. I told her I was not going to take this lying down and was going to report her. She told me to "go for it, I dont care!" She was still hurling insults at me as I was leaving the store and said: "I'll be here tomorrow, next week and next year and I will catch you!" I have been a resident of Robertsham since 1992 and have been a customer of Pep-Store Southdale for more than 20 years: never in my wildest imagination did I ever think that I would be treated this way and I would be afraid to go to the shopping centre because someone promised to harm me. I would like Pep-Stores management to take this in the most serious light and I will be opening a case of Intimmidation with the Booysens SAPS.

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Replies (1)
PEP
PEP's reply27 Mar 2018, 16:20
Official

Thank you for bringing the matter to our attention.

Someone from PEP will contact you soon.

Regards

PEP