PEP Store in Glen Ballad and their staff are *********** and unprofessional!

I had recently frequented the PEP Store at Glen Ballad Shopping Centre, Kempton Park last Thursday. I needed to acquire a SIM card for a Wi-Fi router, whereby I could use for my own convenience. I also wanted to buy data.

The clerk at PEP suggested a Telkom SIM Card, but when I paid for the SIM and the data, their card machine kept declining my card. Naturally I inquired as to why and the clerk rep**** nonchalantly that they have a problem with their card machine and that the transaction would be reversed.

However after further inquiry, I would discover that my refund would only take place only after seven days.

- Why do I as a customer have to wait that long?

- Why do I as a customer have to be treated so inappropriately by a representative of a commercial retail chain store?

- Why do I as a customer have to be mislead into spending money and not receiving the product or service that I have compensated for?

I want either my data or my money back, but assured I will not return to PEP Glen Ballad in future.

M.Nell