KS
Khumbuzile S

1 reviews | Active since Jan 2023

24 Jan 2023, 18:47

PEP Store HEAD OFFICE Manager and PEP Southdale Manager

I lost my phone and wanted to buy the sim card legally from the trusted outlet not already rica;d simcard on the street or ****a. I was at work sent my daughter with her ID, my ID and the proof of address. PEP STORE IN SOUTHDALE Refused to sell her the card Enhle and Betty Mathaza specifically to her to buy from the ****a as it is already rica'd otherwise I must knock off and come buy the card myself. Told her to go to another mall and she was assisted. It is sad that the very same people will cry unemployment when retrenchments come, while there are people who understand CUSTOMER SERVICE and are unemployed. these ladies do not understand what customer service is and are rude you would swear they have shares at PEP. I am very disappointed and shocked that in this economy there are people who would really not care about their customers. Enhle(nothing was beautiful about her character) and Betty Mathaza needs to be taken for a training as they in the wrong field. Then I call *** number online to speak to PEP Supervisor in Southdale, I AM told by PALESA DLAMINI (RUDE) Iam through Carlton Center PEP, I REQUEST for contact details for PEP STORE SOUTHDALE she says she does not have the number, fine, then I request for the Head office number in order to get correct contact numbers again rude says 'I DO NOT KNOW OUR HEAD OFFICE NUMBER" i lost hope so PEP STORE THESE LADIES ARE NOT AN ASSET BUT A LIABILITY TO YOUR organization. I hope Betty Mathaza from PEP SOUTHDALE is taken to a course on how to resolve customer queries. All Black Women who cry unemployment when they lose their jobs. IT is really sad I got PEP South dale contact numbers from the Ridgeway PEP.

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