Pep store harding the worst experience ever

I have bought a phone for my wife from pep store in harding in the middle of February and the side button stopped working in less than a month i was in durban at the time so when i got back i sent it in at first they made every excuse in the book and then unhappily took it in for repairs and told me that it will take 1 to 2 months to come i called in today and they told me no it takes 3 to 5 months i am very unhappy with the unprofessional service and can see that pep will say anything to make a sale but **** keep their word if i could i would rate them 1 out of 1000