Pep store didn't capture my paxi parcel and won't help.

Good morning, on Monday I sent someone to capture my paxi parcels as usual. On the slip it does show that 2 paxi bags were charged but only one parcel was captured. I haven't recieved a message that the second parcel has been captured, nor even my customer/recipient.

My number is ***. The ID number if the person that captured the parcel on my behalf is *** (Sibusiso Dion Mokoena).

The details of the paxi that still has not been captured are as follows; Recipient's name : Tsholofelo Ramothibe Contact number : *** Address : Springs Mall Store number : P6701

This was done at the Ratanda (Heidelberg) branch P6689 which does not answer their phone.

I then sent an email to the customer care line at Pep and they are not willing to assist because they only see one parcel that was captured, when I call Paxi thru say it's not their problem.

Pearl Nhlapo Kreationz