Pep store Centurion Mall has horrible customer service

I am disgusted with the service at PEP Store Centurion Mall. The worst ever. That time a week doesn't pass without me going there to either purchase clothes for myself or my babies.

I went to the store around March 2024 to do a lay-buy of Winter clothes for myself and my 2 kids. Little did I know that I was signing up for heartache. About 2 or 3 weeks later I went to pay off the balance but found the store closed due to renovations. Tried calling the store but the phone number did not go through. Kept going back until I found the store opened as went in. This was the 24th of April 2024. I went in shopped around or a few other items I had not included on my lay-buy. As soon as I got to the till I made the cashier aware that I'm also taking out a lay-buy, so she 1st handed my slip to her colleague to go and collect my items at the back, in the meantime I paid for the items I had with me. After realizing that her colleague is not returning I decided to to go to the floor and get socks as my child needed them. I waited on the side as she had instructed me while she assisted other customers. Eventually a customer who also came to take out her lay-buy came. We waited until hers came out and mine didn't. I waited patiently, with no one explaining anything to me. Then when I started complaining I saw the cashier going to the back herself (I assume she was going to check the lay-buy). When I saw that she was also not returning, I turned to a lady by the name Mpho and asked her if it's possible to get my slip so I can leave as my lift club has arrived. They just started until another cashier came back with the slip. I left without the lay-buy and without receiving any apology.

29 May 2024 I went back to the store AGAIN. Shopped around for other items and went to the till to pay. The cashier took my slip and went to announce for the lay-bye. Meanwhile I paid for the items I had and like the lay time was made to wait on the side. Like the Previous time(24 April 2024) I waited until my lift club arrived at the mall. I asked the cashier to call the Manager for me so I can get my refund as it was clear that my lay-buy was non-existent. Tshepo came, I related what had happened previously and what was happening then. No apology. He asked a cashier by the name Priscilla to do a refund for me, and told me it will be deposited into my account. By the time I was already outside the store Tshepo ran after me to tell me they just found the lay-buy. I declined and told him I want nothing to do with the store. Again no apology.

It's the 2nd May 2024, I just checked my statement and bank notifications and NO my refund has not been deposited into my account. I want my money. That store is horrible. Poor customer service. Horrible.