PEP STORE BISHOP LAVIS MAKING WRONG PAYMENT

I made a Dstv payment at Pep Bishop Lavis on the 04 October 2018 for R365-00. After a few days my Dstv was disconnected, I phoned customer care and queried it and they told me that no payment was received. I knew i went to Pep and made a payment on my off day. I went to Pep and queried it and only then the supervisor noticed the cashier paid my TV lisence instead of Dstv.

Coutha the store manager then phoned the area manager and queried what must be done. The area manager then adivsed the store manager that the customer must be refunded and the cashier will be liable for that amount due to wrong payment that was done.

The store manager then refunded the R 435-00 to me in cash and then rung up the Dstv payment of R 435-00 on the 23 October 2018. On Thursday 04 April 2019 my Dstv was disconnected again. When I queried it at Dstv they told me due to a payment of Pep reversed on the 04 April 2019 they had to disconnect my Dstv. I gave them the proof of payment to show that it was paid and they told me their is nothing they can do if Pep did an reversal. I then went to Pep and the store manager told me their is nothing she can do. I phone Pep customer care and they told me Pep Bishop Lavis must sort this out.

I want to know what is going to happen now because it is he say she say and nothing is being done. Who gives authorization for reversal and why. I need my money R 435-00 to pay my Dstv please.

Thanks Nerene Jacobs