Pep still not resolving my double debit issue

I am so upset with Pep 3 days ago I wrote a review regarding being charged three times for a single purchase on my debit card.

I was informed that someone would contact me. Until now noone has contacted me, my money has not been reversed and now I am unable to buy my textbooks.

I have to struggle because of an error caused by Pep. I am a student and I need all my money.

This issue is affecting me drastically. I need my money reversed immediately and noone is helping me