PEP staff destroys PAXI parcel from 80 year old Granny to her grandson!!

My 80 year old Mum handed in a parcel at Pep Kagiso, headed for KZN. The teller was so rude and refused to help her read the address off her cell. The Manager intervened and my mum was assisted. This was on the 23rd of October... @ weeks later, the parcel never got to Durbs.. I started an enquiry through PAXI . Turns out the Teller/Staff threw the parcel under the counters do make SURE that my son never received the Matric well wishes (sweets) from my Mum. THIS IS THE LOWEST that one can stoop! Paxi never queried why the parcel was never handed to them. PEP Head Office does not share their telephone number. You need to go through a Call Centre process. I lodged the complaint, never received a response. I did receive a reply 2 days later, closing the ticket, stating that they trust I was happy with the resolution!!!!!!!!!!!!!!!!!! If THIS is how the Management of PEP handles their customers, is it any wonder that the staff at branch level can be so disgusting !!!!