Pep Springs Mall PATHETIC Service

We took our daughter phone to Pep store at springs mall for repairs as it did not want to switch on. After a week we received a call stating that we must collect the phone as it was not fixed due to physical damage. The phone had one scratch on the screen protector, upon arrival at the store we found that the phone liked like it fall or bumped on something as the whole screen was damage its now had multiple scratches. We then advised the lady that we would be able to take the phone as it was now badly damaged it was not in the state we brought it in. The Store Manager was called and we advise her of the situation she just said she was not at the store the day the phone was brought in and as per the T&C’S they are not allowed to take in a physical damaged phone which we also know that however it was not physically damage when we brought it in.

We have never experienced such treatment, the lady who signed in the phone should not work anywhere as she’s full of lies, she must just rot in hell for blatantly lieing to the store manager & to us as customers, we explained to her that everyone makes mistakes she must admit that she made a mistake, we need a formal investigation to happen and have the video footage viewed as now it’s our word against her. The phone had only one issue which was to switch on no damages on the phone.

As for the Store Manager to say that there is nothing she can do when a complaint is been raised with her I honestly don’t have words.