PEP SOMERSET MALL NEEDS BETTER MANAGEMENT

I just visited Pep Somerset Mall regarding a exhange... When to go find my exchange product which i feel waste ur time. As their procedure should be to check ur item before you go and grab our items thats not the problem.... I grab the items made my way to the till. We realized it was the wrong slip in the bag... I told them that i want to please exchange , she told we cant exchange without receipt or slip.. My answer please call the manager as the shoes mean nothing to me its such a small make doesnt fit me or my dauhter.. I TOLD HER PLEASE U DO HAVE THE SAME SHOES IN THE SHOP PLEASE EXCHANGE OR LOOK UP THE RECEIPT FOR ME... I told her might be the same date as the slip in the bag but that lady Zubeida over there assisted me i remmber her... She then checked the date told me no she didnt work on the till that day, I told her I can bet my life on the lady assisted me. She then responded well she could have assited you. She wasnt on the till... I asked her are u saying i am lying she say i dont know but she didnt work... I told her the fact that u are not willing to assist and being arrogant. She then asked the lady next to her who is assisting other clients to explain to me that thay dont work on each other till.I feel that is so inappropriate as a manger to involve staff with a attitude to have a budy conversation with client... I then told her please give me ur Head Office number she provided with a number told me her name is Kaylin not sure if thats correct cause I think her buddy the cashier is Kaylin.... I left told her keep the shoes as I have no use for them.,she arrogantly took the bag and left...after I left tried to contact your Head office no luck..went back to the car told my husband what happened he then told me that we didnt only purchase on 18/04 but we went back to the mall on the 21/04. I then remember I purchase it that day. .. Date being pointless now.I need ur assistance in getting that recepit to proof to that ARROGANT UNPROFFESIONAL MANAGER, that Zubeida did assit me and i paid for that shoes. As she made me feel like a ***** as I walk away my first thought was that if i wasnt Coloured would she have handle the situation like that or spoken to me in such a unprofessional manner like I am her friend.... I AM SORRY ETIQUETTE CAUSE A LONG WAY AND PEP SOMERSET MALL UR CALIBER OF PEOPLE IS OFF. I AM IN HR And never will attitude like this towards our clients be accepted.... U dont want people like this running your business like its a small ****a shop they running and not having common sense to use Management Discretion..I am loyal customer love ur Home department but sorry Pep u have lost me as a client.... I WANT MY RECEIPT AS I WAS TREATED LIKE A **** AND *****