1 reviews | Active since Jun 2015
PEP sold me a cellphone set with a latent defect
PEP CELL sold me a celphone set with a known latent defect. Its battery life is about 3hours when I am not even doing anything on it. I bought a cell from PEP CELL on the 24th Jan 2016. I returned a week latrwhen I realised that the staff did not give me a charger ( the phone s screen protecting sheet is also wworn out). After charging it twice and realising that its battery life is zero , i tried to return it to the shop but was told that the return policy is only 7days from sale by Nthabiseng.<br> The staff did state that they are aware that the phone needs to be charged almost all the time and that they do remember that i had returned for the charger a week later, yet they refused to refund me.<br> They are in breach as they misrepresented from the onset by not disclosing the \latent defect\" in the battery life of the phone. More-over by not giving me the charger immediately, they ensured that they limit the window period so that by the time i come back for the charger, the store's 7 day return period has expired. Can i please get my money back as this is a clear breach of S20 of the CPA and many Common law principles<br> Please see this as a notice of intent to terminate the contract. "
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
