PEP service below standard

I bought a phone end of April, May it started giving me problems. June the phone wasn't working. Took it to PEP in tygervalley cpt on the 10/06/2022, I have yet to recieve the phone. I called the branch on the 25/07 to enquire because I have lost count of the number of times I had to visit the branch, they told me they are waiting for the courier. Today 01/08 I went to the branch thinking I will get the phone was told the technicians are waiting for parts. When I asked why the repairs are taking so long the manager told me to buy another phone. I am soo dissapointed with the service I have received.