PEP SELL BAD SERVICE

I bought a phone at pep cell midrand boulder mall 29th of October 2023

The phone started giving me problems the next day 30th of October 2023

I went to the store complain about the phone on the 31st of October 2023

I complained about the phone it freezes at random times the cashier I was speaking to Bianca Singo shes saying she has to see the phone freeze it freezes at random how will I predicted when the phone will freeze I have only had the phone three days I'm already experiencing problems. I had to take time of work to get it sorted out I'm not getting help

You policy say I have seven days to return the phone I'm not asking for a refund I want the phone to be replaced

Because I don't want to experience the same problem after the seven days replace it or let me choose a different phone I will top up the money if need be. because now after the seven days has passed it will be a bigger problem

It's the 2nd of November of now issue still not resolved Ticket ID ***

Please help