PEP SEDIBA PLAZA Hartbee****rt

I went to Pep in Ifafi store no: 3168 tonight to buy some items I needed for my girls when I came to the cashier Anna she rang all the items told me she hopes her card machine is going to work swiped my bank card the machine showed approved the till proceeded to print the slip then she said it did not go through. At the time I did not have my phone with me so could not watch the transactions going through on my phone he then swiped it for a second time once again it showed approved and printed on the slip again she said it has not gone through by this time I told her if I get to my car now and these transactions show on my phone there is going to be trouble she insisted it will reverse if it has gone through she swiped it once more again showed approved then told me that I have to pay at another till this is when I told them there is no way I am going to swipe again - the manager Palesa insisted that it will reverse - well guess what it did not I checked all the transactions on my phone went back to the store with my phone as prove and they still insisted that nothing went through. I then asked Palesa to speak to the RM which she rep**** its her store and there is no one else I can speak to??? Really PEP I then asked her for a number that I can phone - she said it is on the slip (this slip is the one I had to beg for the first time I left the store so that I have prove of these false transactions going through my account, on the back of the slip I wrote that they charged me 3 x and that I am leaving the store without any goods. I made both cashier and manager sign.) well there was no store nr or nothing printed on this slip I told her there is no number on she then printed another slip with a call centre nr. I phoned the number spoke to at least one decent consultant Tesna - thank you for your service. She then proceeded to try and assist even though I was livid by that time she remained calm and tried to assist and she was able to give me the nr for the RM (who according to the store they did not have) I phoned Corine Strydom who was not much more help than her store staff she did not even confirm with Palesa what happened just told me the error is with my bank. Well Corine its not as I told you after I left your store the first time I went to Spar paid with the same card, went to Romans paid with the same card no issues. She told me if the bank does not reverse the payments I can go back to the store I stay about 20km from the store. I would like who ever is in charge of the RM to contact me I would like to know I spend more than an hour in your store today time I will never get back, the lack of customer service from your store staff and the “sorry” from the RM is not going to refund nor pay my time I spent in store, pay my petrol to go back to the store who *****ed up to then reverse the transactions. I would like you to do a formal audit at this particular store because I can promise you I am not going to be the only customer to pay more than once for goods. What was their intension after I leave the store and paid four times for the same items void the sale and pocket the money?