PEP ****** me.

I am so disappointed with PEP Cell. Last Year I was pregnant and saved money to buy a new phone just to take pictures of my new born baby. On the 21st September 2019 I went to buy the phone from PEP Cell at Westgate Mall. Later than day I gave birth. Everything was working fine with the phone except that I only realized that my mic wasn’t working when I started receiving calls few days later. I blamed it on my settings. I even googled how to setup my mic, I didn’t succeed so I reset the phone more than once, but nothing changed. I got frustrated, because I had a small baby, I couldn’t make too much moves, so I decided to return it to the nearest Pep cell which is Kagiso Mall on the 6th November 2019. I was told to take it to Westgate Mall. As upset and frustrated as I was, I went there same day. They took the phone, gave me a slip and my battery back. I received a call the next day telling me I will receive it in 3-4 days. I waited 6 days and called the number back and same 3-4 days story. I even proponed my trip waiting for it.

Eventually I decided to give them time and I went home. Till date, I haven’t received any call or update. I spent all my money and now all I have is a slip, battery and an empty box of a phone I sacrificed so much for. I feel ****** and abused by PEP Cell. All I want is my money back because clearly, they can’t replace it. This is so wrong and unfair what they doing to customers. I trusted them and now I am not so disappointed.