Pep Protea Glen Mall, Bought a cell phone on the 30/11/2025,on the 20/12/2025 my phone Hisense started not to charge,took it back on the 22/12/2025,they told me they are taking it for repair,it will take2 weeks ill get it back

Pep Protea Glen Mall, Bought a cell phone on the 30/11/2025,on the 20/12/2025 my phone Hisense started not to charge,took it back on the 22/12/2025,they told me they are taking it for repair,it will take2 weeks ill get it back. Till today i haven't got my phone back. I need my money back i'll go and buy somewhere.