PeP policies does not comply with legislation(CPA)

<p>I bought a phone for my daughter roughly two weeks ago and the phone died completely and when I took the phone I told them their policies does not comply with legislation. I took the back and asked for a refund and with no joy they want to enforce their policy where they say they fix your phone. They dont ak the client what he/she wants namely a repair, replace or refund according the CPA. The manager advised She will get back to me on Tuesday and to my suprise when I made contact the manager Pricilla is not in office is this their delay tactics. I want my money today back. I dont want them to fix the phone as I have communicated. I will report this matter and must be taken to the equality court. I tried to get hold of Scalk Du Plessis ********** who is apparent the regional manager with no success. And when you ask for a seniors phone number store managers seems to conviently not to know their numbers. I am contemplating to publish this matter in the SON.</p>