PEP phone repair

<p>I purchased a phone for my daughter less than 6 months ago. After 3 months the phone switched off and we could not get it back on again. About 6 weeks ago I handed in the phone. The manager said it should not take longer than 4 weeks for repairs. After a month I went back to PEP and was told it is not back yet and I am not the only one with this complaint about the phone. It was sent back to repairs and I must wait one more week. The manager said if they can not repair this, I will get a new phone. This week I went back and it is still not back. I demanded a new phone as promised. The manager said if she gives me a new phone, it will come off her salary. She promised to phone me today (Monday) with news. Today she did phone me and said it is still with repairs and she was told to phone back Wednesday.</p> <p>This is unacceptable to wait 2 months for a phone. I bought my child a phone as a safety measure regarding her transport arrangements with sport while I am at work.</p> <p>Frustration is an understatement!!!! The poor manager has been so kind and is trying to assist but she is getting the rage and she is not to blame!</p>